Sales policy

1. All sales are final

Lingerie, hosiery, bodysuits and costumes are intimate apparel. For hygiene reasons we do not accept returns and we do not issue refunds once an order has been paid, except in the cases listed in section 3. This applies to single pieces, Creator Ready kits and gift sets.

Before you order, every product page shows the materials, the size chart and photos of the piece itself, and our size guide helps you choose. Please check your size before you pay.

2. What is not a ground for a refund

• Changing your mind, or no longer wanting the item.
• An item that fits differently than you expected, where it matches the size chart. See the Second Take in section 4.
• Choosing the wrong size, color or style.
• An opened, worn or washed piece, or a piece with hygiene liners removed.
• A parcel refused at delivery or not collected, or an address entered incorrectly.
• Small differences in color caused by your screen.

3. The only exceptions

We replace or refund only in the following cases, where they can be confirmed with the order records:

• Faulty item. The piece arrived damaged or with a manufacturing defect. Report it within 7 days of delivery with a photo of the fault.
• Wrong item sent. You received a different product, size or color than you ordered. Report it within 7 days of delivery.
• Double charge. You were charged twice for the same order through a fault on our side.
• Unauthorized charge. Somebody used your card or wallet without your authority, you report it to us within 14 days, and the records held by us and by the payment processor confirm it. A claim on its own is not enough.

For a faulty or wrong item we first offer a replacement of the same piece. If it is not available, we refund the price of that item to the original payment method. A refund is limited to the amount you actually paid for the affected item or charge.

4. Second Take, one size exchange

If the size is not right, you can exchange one piece for another size of the same product, once per order, under these conditions.

• The piece is unopened, unworn and in its original sealed packaging with all tags and hygiene liners.
• You request the exchange within 30 days of delivery.
• You email [email protected] first with your order number and the size you need. Parcels sent without a request cannot be processed.
• The new size is in stock. If it is not, we keep the request open or offer the same size in another color.

The exchange is a size swap, not a refund. We ship the new size in the same discreet packaging once the unopened piece reaches us.

5. The Drop club

The Drop is a subscription of $49 a month or $470 prepaid for 12 months. Club fees are final and are not refunded, in whole or in part.

• You can stop the renewal at any time in your account. You keep every month you have already paid for, and no further renewal is charged.
• You can skip any month. A skipped month moves your paid time forward, so you do not lose it.
• A renewal charged before you stopped it is final. Looks from The Drop follow the same rules as shop orders in sections 3 and 4.

6. Creator codes and discounts

A discount from a creator code or a member price is applied at checkout and cannot be added to an order after it is paid.

7. How to make a request

Email [email protected] with your order number, what happened and, for a faulty item, a photo. We answer within one business day. Please contact us before opening a dispute with your bank, because we can usually solve an order problem faster directly.